In our tough times, it is more important than ever to have the skills to say what we need to say in a way that connects us to other poeple (See article in "Consider This")
I thought about this recently when I attended a Seminar sponsored by The Employee Assistance Program Association of Toronto (www.eapat.org) given by Dr. Martin Shain.
The speaker pointed out that in the workplace, most people get their positions because of their technical expertise. Then they find their interpersonal skills begin to hold them back.
The speaker caught my attention there. I wanted to say out loud, "Exactly!...and that can be changed". We are usually so busy getting the job done we forget to work on our communication skils.
But it is never too late. Communicating Effectively is a learned behaviour. And all behaviour can be learned, relearned and modified. We can make "people talking to people effectively" as important as our technical expertise.
In our tough times, it is more important then ever to have the skills to say what we need to say in a way that connects us to other people.
LEARN HOW TO:
• deal with difficult people
• manage criticism
• establish priorities
• work with differences
• deliver important messages
• upgrade your listening skills
• be aware of body language messages
• think strategically rather than emotionally
ON SITE WORKSHOPS
Designed to motivate staff to examine and enhance their interpersonal communications with colleagues and clients. Each workshop is designed to fit the particular needs of the group. Through demonstrations and our unique style of peer coaching, participants experience a hands-on approach to upgrading their skill base and these new skills can be taken to the workplace and used the next day.
Recent examples of Workshop Topics are:
- Managing People Effectively - The Great Challenge
- Conducting a Mutually Satisfying Performance Appraisal
- Telling People When their Behaviour Is a Problem
- The Seven Habits of Assertive People
- Customer Service - Make It More Satisfying and Productive
- Negotiating Difficult Requests
- Team Building
LUNCH AND LEARN
An opportunity to listen to a lively and entertaining talk on Assertive Communication. A talk can be from 30 – 50 minutes and will leave the audience with a fresh outlook and useful tips to help make every day more manageable.
Sample Topics Include:
- Listening is More Than Just Being Quiet
- Developing Resilience When Criticized
- Saying No Is Really About When To Say Yes
In a comfortable, confidential setting, (or on the telephone) individuals can learn the personal skills necessary to resolve situations, handle a difficult co-worker, improve supervisory skills, upgrade interview skills, build self confidence, learn to negotiate priorities.
EVENING WORKSHOP SERIES
A Four-Part Series. These workshops offer individuals, from a variety of workplace settings, an opportunity to learn together. In a pleasant non embarrassing format, participants will acquire effective interpersonal skills that are not only valuable in any workplace, but in their personal lives as well.
(Please see the “Registration” page of the website to find out more details, dates, and how to sign up!)
